Privacy Policy
How AlchemOS collects, uses, and protects your information.
Privacy Policy
1) Scope & Controller
This Policy applies to the Services offered by AlchemOS. If you use the Services on behalf of an organization, that organization may be the data controller for end-user data it inputs into the Services.
2) Data We Collect
- Account & Contact Data: name, email, phone, organization, role.
- Billing Data: billing contact, address, payment method tokens (processed by our payment providers).
- Service Data: configuration, logs, metadata, content you upload or integrate (e.g., PMS/POS events).
- Usage & Device Data: IP address, device/browser type, pages viewed, product interactions, diagnostics.
- Support Content: messages, attachments, feedback submitted to us.
3) Sources of Data
We collect data directly from you, from your organization admins, automatically via the Services, and from third-party systems you connect (e.g., Opera PMS, POS, payments, messaging providers).
4) How We Use Data
- Provide, maintain, and improve the Services (including setup, integrations, orchestration, analytics).
- Authenticate and secure accounts; detect, prevent, and respond to abuse or incidents.
- Process transactions, subscriptions, and invoicing.
- Provide support and respond to inquiries.
- Send service communications and, with your consent or as permitted by law, product updates or marketing.
- Comply with legal obligations and enforce terms.
5) Legal Bases
Where applicable (e.g., EEA/UK), we rely on: performance of a contract, legitimate interests (e.g., securing and improving Services), consent (where required), and legal obligations.
6) Sharing & Disclosure
- Processors: trusted vendors who process data under our instructions (e.g., cloud hosting, payments, email).
- Integrations: third-party systems you choose to connect (e.g., Oracle/Opera PMS, Stripe/Adyen, channel managers, messaging, BI). Their terms apply.
- Legal/Compliance: to comply with law, protect rights, safety, or prevent fraud/abuse.
- Corporate Events: in a merger, acquisition, or asset sale, subject to appropriate safeguards.
7) Cookies & Tracking
We use cookies and similar technologies to operate the site, remember preferences, analyze usage, and measure performance. You can manage cookies in your browser and via our Cookie Policy.
8) Data Retention
We retain personal data for as long as necessary to provide the Services and meet the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type.
9) Security
We implement industry-standard technical and organizational measures to protect personal data. Target uptime for production Services is 99.9%; integrations are supported via REST and Webhooks. For details, see our Security page.
10) Your Rights
Depending on your location, you may have rights to:
- Access, correct, or delete your personal data.
- Object to or restrict certain processing.
- Port your data to another provider.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with your supervisory authority.
Requests involving data controlled by your organization (customer content inside the Services) should be directed to your administrator; we will support the controller in fulfilling requests.
11) International Transfers
We may transfer data to countries with different data protection laws. Where required, we use appropriate safeguards (e.g., SCCs, IDTA, or other valid transfer mechanisms).
12) Children
The Services are not directed to children under the age of 16 (or as defined by local law). We do not knowingly collect data from children. If you believe a child provided data, contact us and we will take appropriate steps.
13) Changes to this Policy
We may update this Policy to reflect changes to our practices or legal requirements. Material updates will be notified via the Service or email and become effective upon posting unless otherwise noted.
14) Contact Us
Questions or requests about this Policy: hello@alchemos.co (Information) or support@alchemos.co (Support).