Security at AlchemOS

Security Overview

Security is foundational to AlchemOS. Our platform powers operational systems in hospitality environments, and we protect customer data with enterprise-grade controls aligned with industry standards.

1) Security Approach

• Defense-in-depth architecture
• Secure-by-design engineering practices
• Continuous monitoring and vulnerability management
• Strict access controls and data minimization
• Zero-trust operating principles

2) Infrastructure Security

• Hosted on trusted cloud infrastructure providers
• Multi-region failover & 99.9% availability target
• Physical security and data center compliance inherited from cloud provider

3) Data Security & Privacy

• Data encrypted in transit (TLS 1.2+) and at rest (AES-256)
• Database access restricted via secure network policies
• Role-based access controls for customer content
• Data segregation and tenant isolation controls
• Regular data backups & recovery procedures

4) Identity & Access

• MFA enforced for internal systems
• Least-privilege & role-based access principles
• Admin access controls & audit trails
• Session management & secure authentication protocols

5) Network Security

• Firewalling, network segmentation & VPC isolation
• Encrypted service-to-service communication
• Continuous threat monitoring and anomaly detection

6) Application Security

• Secure SDLC with code review & CI/CD scans
• Dependency / package vulnerability scanning
• Penetration testing & third-party audits
• Regular security patching

7) Compliance & Standards

• GDPR-aligned data practices
• SOC2 / ISO27001 readiness
• PCI-DSS-aligned payment processing via certified providers

Compliance certifications may vary based on environment and deployment tier.

8) Incident Response

• Documented incident response playbook
• Continuous monitoring & alerting
• Customer notification policies where legally required

9) Responsible Disclosure

We welcome security researchers to responsibly report vulnerabilities. Contact: security@alchemos.co